Returns, Exchanges & Warranty

Hi there! Our products have a 30-day no questions asked return policy. If your dog doesn't fall in love or if you change your mind, just let us know within 30 days of your delivery date by emailing us at support@laylopets.com with your order number.

Note: A $10 fee will be deducted from the return total to cover shipping and handling costs.

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OUR POLICIES

Returns: Our products have a 30-day no questions asked return policy. If your dog doesn't fall in love or if you change your mind, just let us know within 30 days of your delivery date. While we know that your pup might want to roll around in dirt before sleeping in their new LAY LO bed, we kindly ask for you to clean their paws until you are confident that it will be their forever bed. 

Exchanges: If you’d like your item replaced for a different size or color, just let us know in the Return Center. We will provide a pre-paid label to send back your original item. 

1 year Limited Warranty: We stand behind the craftsmanship of each one of our products. That’s why we offer a 1-year warranty that covers manufacturing and workmanship defects outside of normal wear and tear. For full coverage and exclusions see below. We take pride in our product so if you notice anything out of the ordinary, please submit a claim by emailing us at support@laylopets.com. We review messages daily and will get back to you within 24 hours.

This Limited Warranty excludes: (a) minor imperfections and slight cosmetic flaws; (b) normal wear and tear associated with intended use and washing; (c) stains, soiling, burns, dampness, wetness, mold or discoloration that occur over time; (d) individual or personalized allergies and sensitivities; (e) color variations; (f) changes in personal comfort preferences; (g) damage or abuse caused by failure reasonably to use and care for the Product; (h) commercial use; or (i) chewing and destructive activity not related to paws digging on fabric; (j) any combination of defects resulting from the aforementioned.